What we sell
Digital readings and reports, delivered on screen and as a file you can download. Nothing is dispatched physically, so no shipping or delivery address applies. Prices are displayed on the pricing page before payment.
Your free summary appears on screen within about a minute. The Reading and focused reports are usually delivered within 10 minutes of payment and always within 24 hours. Your Next 7 Days is delivered within 5 minutes. If our engine is delayed, we tell you your reading is on its way. A reading not delivered within 24 hours is refunded in full, automatically.
Your chart is computed exactly, then written for you by AI following classical Jyotish (Vedic astrology) and palmistry rules. No human sees your hand.
Automatic refunds
A payment is refunded in full, without a request from you, when:
the payment failed or was interrupted but the amount was debited from your account;
you were charged more than once for the same order; or
a reading you paid for was not delivered within 24 hours.
Refunds are reversed to the original payment method and usually arrive within 5 to 7 business days. If a refund has not arrived after that period, write to support@astropalmlive.com with your payment reference.
Delivered readings are final
A reading is generated for you personally on payment and cannot be returned or resold. Once your reading or report has been generated and delivered, the sale is final.
This is stated before payment, on this page and at checkout. If you are unsure whether a paid product is for you, the free summary is complete and costs nothing.
Disagreement with the content of a reading is not grounds for a refund. Readings are not written to please, and nothing you need to know is withheld from the free summary.
Cancellation
You may leave at any point before payment and nothing is charged. Generation begins immediately on payment, so no cancellation window applies after that point. There are no subscriptions or recurring charges.
Defective deliveries
A report that is broken, incomplete, or clearly not the product you paid for is our error, not a refusal case. Write to support@astropalmlive.com with your payment reference and we will regenerate it or refund you.
If you are dissatisfied with how a matter was handled, refer it to our Grievance Officer through the contact and grievance page. First response within 24 working hours. Resolution within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.
Your statutory rights
Nothing in this policy limits the rights you hold under Indian consumer law.